Pride in your Installation. Why Choose Headway for Your Home?
At Headways head office on the John Roberts Business Park Near Whitstable, Kent customers can view samples of all our products, many pictures of installations, customer comments and awards received by Headway. We also offer an in house computer aided design service so you can view your conservatory on screen . . . . before we build it.
After months of vetting and their vigorous application procedures Headway have now been awarded the coveted Membership of the Trading Standards Buy With Confidence Scheme for Customer Service. A real achievement.
Headway is a long established, local family run business that believes their service is just as important as the products they install.
With over 30 years of experience in the industry Headway know that not only is the quality of the products important but also the service you receive from your initial enquiry to the finished installation and we feel that's what sets Headway apart from the rest. Years of implementing and designing new procedures within Headway has ensured you will be dealt with professionally from friendly and knowledgably staff and therefore will receive the best possible service. Don't take our word for it see many customer comments.
We have also spent a lot of time and research in finding the best products available, and we will not compromise on quality or performance so all our products have been carefully selected and we guarantee they are the finest available, so you can feel secure in the knowledge that your installation will not only look beautiful but will last the test of time.
No job is too big or too small and we have knowledgeable staff on hand to give advice and answer any questions you may have. All staff are trained on Headways products and service, with qualified surveyors and estimators so you know you are receiving the correct advise, we also have a dedicated Planning and Building Regulation team that keep on top of the ever changing regulations and can carryout, oversee and advise on any applications that may be required for your installation to ensure you have all the correct approvals from your local authority. All of Headways Installation teams have attended courses on how to handle and install our products and we only employ the best craftsmen available.
Due to our excellent customer service we have received awards averaging 98% customer satisfaction over the last 4 years accessed by an independent association and over 70% of our work is from existing customers and recommendations.
Headways philosophy . . . . anything less than the best is simply not good enough.
We are also pleased to announce that due to the increasing volume of work carried out by Headway in the TonBridge and Sevenoaks area Headway will soon be opening new showrooms in these areas, however site visits are carried out with samples so you can choose which product suites your property and taste.
We are members of the Trading Standards Buy With Confidence Scheme, a FENSA registered company and one of the first businesses in the area to be awarded accreditation by the first independent regulatory body for the double-glazing and conservatory industry (DGCOS) as well as being part of the official Police Security Initiative - Secured by Design.